Choosing a roofing contractor is a significant decision that impacts the safety, value, and longevity of your home. With the rise of online platforms, homeowners now have more tools than ever to make informed choices. However, the abundance of information can also lead to confusion. This guide aims to simplify the process, helping you navigate the digital landscape to find a trustworthy roofing company.
1. Start with Local Research
Begin by identifying roofing companies in your area. Local contractors are more familiar with regional building codes, weather patterns, and permit requirements. They are also more accessible for follow-up services. Use search engines, local directories, and community forums to compile a list of potential contractors.
- Search Engines: Google is your best bet. Typing in โroofing companies near meโ will show a mix of paid ads and local business listings.
- Local Directories: Try platforms like Yelp, Angi, HomeAdvisor, and the Better Business Bureau.
- Community Forums: Check out local Facebook groups (e.g., โSt. Louis Homeownersโ), Nextdoor, or Reddit communities like r/HomeImprovement.
๐ Not sure where to begin your background check? Start with our guide on What to Research When Choosing a Roofing Contractor.
2. Verify Credentials
Ensure that each company on your list is licensed and insured. Licensing confirms that the contractor meets local requirements, while insurance protects you from liability in case of accidents or damage during the project. You can verify licenses through your state’s licensing board or local government websites.
- For Missouri: Visit the Missouri Division of Professional Registration to verify licensing.
- County or city websites (e.g., St. Louis Countyโs permit portal) also list registered contractors and their status.
๐ Wondering why proof of license and insurance is non-negotiable? Discover the risks in Why Contractor Credentials Matter.
3. Evaluate Online Reviews and Ratings
Online reviews provide insights into a company’s reliability and quality of work. According to a 2024 survey, 84% of buyers in the roofing industry trust reviews as much as personal recommendations. Focus on reviews that detail the customer’s experience, the contractor’s communication, and the quality of the completed work.
- Google Business Profiles: Search the company name + city, and read their Google reviews.
- Yelp: Offers reviews with photos and detailed feedback.
- Angi & HomeAdvisor: Verified reviews from homeowners, plus ratings on punctuality, professionalism, and pricing.
- BBB: Includes business rating, complaint history, and customer experiences.
4. Assess Communication and Responsiveness
Effective communication is crucial in any contractor-client relationship. Pay attention to how promptly and clearly a company responds to your inquiries. A contractor who is responsive and transparent is more likely to manage your project efficiently. In fact, 65% of roofing clients cite responsiveness and communication as critical factors in customer satisfaction.
Some signs of a responsive and transparent contractor are:
- Prompt Replies: They return calls or emails within 24 hours.
- Clear Answers: They provide specific, jargon-free responses to your questions.
- Upfront with Costs: They walk you through the estimate line by line.
- Documented Communication: They confirm details via email or text, not just verbally.
Example: โWeโll complete the roof by July 15. Iโve attached a timeline and included a summary of materials in the email. Let me know if anything is unclear.โ
5. Request Detailed Estimates
Obtain written estimates from at least three contractors. This allows you to compare offerings and ensures transparency. Be wary of significantly low bids, as they may indicate subpar materials or workmanship. Each estimate should include:
- Header: Company name, logo, contact information.
- Scope of Work: Detailed list of tasksโe.g., tear-off, underlayment, shingle installation.
- Materials: Specific brands, types, and quantities of shingles, flashing, etc.
- Timeline: Estimated start and finish dates.
- Costs: Itemized labor and material costs.
- Warranty Info: Outline of any guarantees included.
- Payment Terms: Deposit amount, due dates for further payments.
6. Inquire About Warranties and Guarantees
A reputable roofing company should offer warranties on both materials and labor. Understand the terms and duration of these warranties, and ensure they are included in your contract. This provides peace of mind and protection against future issues. Warranties that should be offered include:
- Manufacturerโs Warranty: Covers defects in roofing materials (typically 20โ50 years).
- Workmanship Warranty: Covers installation-related issues (usually 1โ10 years).
- Extended Warranties: Some companies offer add-ons for longer protection.
Example: โGAFโs Golden Pledge Warrantyโ covers both materials and labor for 50 years if installed by a certified contractor.
7. Check for Professional Affiliations
Membership in professional organizations, such as the National Roofing Contractors Association (NRCA), indicates a commitment to industry standards and ongoing education. Affiliations can also provide additional resources and dispute resolution options.
Some professional organizations are:
- GAF Master Eliteยฎ Certification: Less than 2% of all roofing contractors qualify.
- CertainTeed SELECT ShingleMasterโข
- Owens Corning Preferred Contractor
- BBB Accreditation: While not roofing-specific, it builds credibility.
8. Review Past Projects
Ask potential contractors for a portfolio of completed projects, especially those similar to your own. This allows you to assess their experience and the quality of their work. Some companies may also provide references from past clients.
9. Understand the Contract
Before signing, thoroughly review the contract. It should detail the scope of work, materials to be used, timelines, payment schedules, and warranty information. Ensure that all verbal agreements are documented in writing. Make sure to pay attention to the following items in the contract:
- Legal Names & Addresses: For both contractor and homeowner.
- Scope of Work: Clearly stated tasks.
- Material List: With brands, types, and quantities.
- Timeline: Start and end dates.
- Pricing Breakdown: Line-item pricing.
- Payment Plan: Deposit requirements, milestone payments, final balance.
- Warranty Details: Whatโs covered, for how long.
- Signatures: From both parties, with date.
10. Be Cautious of Scams
Unfortunately, the roofing industry is not immune to scams. Be cautious of contractors who demand full payment upfront, lack a physical business address, or pressure you into quick decisions. Always take the time to verify credentials and references.
- Red Flags:
- Asks for full payment upfront.
- Uses high-pressure sales tactics (โThis deal expires today!โ).
- Doesnโt provide a physical address or references.
- No proof of insurance or license.
- Protect Yourself:
- Pay in stages: e.g., 30% upfront, 40% during, 30% after completion.
- Get everything in writing.
- Check with the BBB or local consumer protection office.
๐ Want to avoid the biggest mistakes homeowners make? Read our full list of Roofing Contractor Red Flags before signing anything.
Secure Your Home with Confidence
Navigating the online landscape to find a reliable roofing contractor may seem daunting, but with diligent research and careful evaluation, you can make an informed decision. Remember to prioritize local companies with verified credentials, positive reviews, and clear communication.
If you’re seeking a trusted roofing partner, consider reaching out to Gorilla Roofing. Our team is committed to delivering quality workmanship and exceptional customer service.
๐ Call us today at (636) 295-1212
๐ Request a FREE roofing estimate
Let us help you protect your home with a roof built to last.